1 Who We Are
Jili 365 is an online gaming platform serving registered players in the Philippines. We operate the website at jili365.run and all associated gaming, betting, and account management services available through that domain. References to "Jili 365", "we", "us", or "our" in this Privacy Policy all refer to the same entity.
Jili 365 acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means by which your personal data is processed. We take that responsibility seriously.
Questions about your data? You can contact our data privacy team at any time by emailing support@jili365.run with the subject line "Privacy Enquiry". We aim to respond to all data-related enquiries within 72 hours.
2 Personal Data We Collect
Jili 365 collects different types of personal data depending on how you interact with the platform. Here is a clear breakdown of what we may collect and when.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID type and number | During registration and KYC verification |
| Contact Data | Mobile number, email address, residential address | During registration and account updates |
| Financial Data | GCash/Maya account reference, bank account name (not full account number), transaction amounts and history | When you deposit or withdraw |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically when you access the platform |
| Usage Data | Games played, bets placed, wager amounts, session duration, feature interactions | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence, dispute records | When you contact Jili 365 support |
| Responsible Gaming Data | Deposit limits set, self-exclusion history, cooling-off periods | When you use responsible gaming tools |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable anti-money laundering regulations and with your explicit consent.
3 How We Collect Your Data
Jili 365 collects personal data through the following channels:
- Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account settings.
- Automatically — through cookies and similar tracking technologies that record technical and usage data as you interact with the Jili 365 platform. See Section 6 for more details on cookies.
- From third-party payment providers — when you use GCash, Maya, BPI, BDO, or any other supported payment method, the payment provider shares transaction confirmation data with Jili 365 to credit your account.
- From identity verification partners — when Jili 365 uses a third-party KYC service to verify government-issued IDs, that provider may share verification results (pass/fail and supporting data) with us.
- From fraud prevention services — Jili 365 may receive data from fraud detection partners that helps identify suspicious activity and protect all players on the platform.
4 Why We Use Your Data
Jili 365 uses your personal data only for legitimate purposes. Below are the specific reasons we process your information and the legal basis for doing so under the Data Privacy Act of 2012.
To Operate Your Account
We process your identity and contact data to create and maintain your Jili 365 account, authenticate your logins, and ensure that only you can access your balance and game history. This is essential to the contractual relationship between you and Jili 365.
To Process Transactions
Your financial data and identity information are used to process deposits, settle bets, and pay out withdrawal requests. Without this data, Jili 365 cannot send your winnings to your GCash or bank account.
To Verify Your Identity (KYC)
Anti-money laundering laws and gaming regulations require Jili 365 to verify the identity of players before processing their first withdrawal. This is a legal obligation, not a choice. We use the minimum data necessary to complete this verification.
To Detect and Prevent Fraud
We analyse usage patterns and technical data to detect suspicious activity — including multiple account creation, bonus abuse, payment fraud, and automated bot activity. This protects all Jili 365 players, not just the platform.
To Improve the Platform
Aggregated, anonymised usage data helps Jili 365 understand how players interact with the platform, which games are popular, and where technical issues occur. This data is used internally to improve the player experience and is not linked to individual players in any reports or analyses.
To Send You Relevant Communications
Jili 365 may contact you with account-related notifications (security alerts, transaction confirmations) and, with your consent, marketing messages about promotions and new features. You can opt out of marketing communications at any time through your account settings.
Plain language version: We use your data to run your account, pay out your winnings, keep fraudsters out, and occasionally let you know about deals we think you'll like. We don't use it for anything that doesn't directly relate to Jili 365 services.
6 Cookies and Tracking Technologies
Jili 365 uses cookies and similar technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. We use the following types:
- Strictly necessary cookies — Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking the site.
- Functional cookies — Remember your preferences, such as your preferred language and the last game you played. These make your experience more seamless.
- Analytics cookies — Help Jili 365 understand platform usage patterns, identify performance issues, and improve features. Data collected is aggregated and not linked to individual players.
- Security cookies — Detect and prevent fraudulent logins, bot activity, and other security threats.
You can control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Jili 365 features. Your browser's help section explains how to manage cookie preferences for your specific browser and device.
7 Data Retention
Jili 365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Below are the standard retention periods we apply:
- Account data (registration information, KYC documents): Retained for the duration of your active account plus five (5) years after closure, as required by anti-money laundering regulations.
- Transaction records: Retained for seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements under Philippine law.
- Customer support communications: Retained for three (3) years from the date of the last correspondence, unless a dispute is ongoing.
- Technical and usage data: Aggregated analytics data is retained indefinitely in anonymised form. Identifiable technical logs are retained for twelve (12) months.
- Marketing consent records: Retained for the duration of the account plus three (3) years to document your consent or opt-out decisions.
When data is no longer required under these retention periods, Jili 365 securely deletes or anonymises it so that it can no longer be linked to you as an individual.
8 How We Protect Your Data
Jili 365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
- TLS 256-bit encryption is applied to all data transmitted between your device and Jili 365 servers. You can verify this by checking for the padlock icon in your browser's address bar.
- Data at rest encryption is applied to all personal data stored on Jili 365 servers. Even in the unlikely event of a server breach, your data is not readable without the encryption keys.
- Access controls ensure that only authorised Jili 365 personnel can access personal data, and only to the extent required by their specific role.
- Two-factor authentication is available on all Jili 365 accounts and strongly recommended. Enable it in your account security settings.
- Regular security audits are conducted to identify and address vulnerabilities before they can be exploited.
If you suspect a security issue with your account — unusual login locations, unexpected password changes, or transactions you don't recognise — contact Jili 365 support immediately at support@jili365.run. We take account security reports seriously and respond to them as a priority.
9 Your Privacy Rights
Under the Data Privacy Act of 2012 (Republic Act 10173), Filipino players have specific rights over their personal data. Jili 365 honours all of the following:
Right to Access
You can request a copy of all personal data Jili 365 holds about you. We will provide this within 30 days of your verified request.
Right to Correction
If any of your personal data on Jili 365 is inaccurate or incomplete, you can request that we correct it. Contact support or update directly through your account settings.
Right to Erasure
You can request deletion of your personal data. Note that some data must be retained by law (see Section 7). We will delete everything that is not subject to a legal retention requirement.
Right to Object
You can object to Jili 365 processing your data for marketing purposes at any time. Opt out through your account settings or by emailing us. Objections to mandatory processing (such as KYC) may result in account restrictions.
Right to Data Portability
You can request your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service if you choose to.
Right to Lodge a Complaint
If you believe Jili 365 has mishandled your personal data, you can file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact us first and we will do our best to resolve the issue before escalation.
To exercise any of these rights, email support@jili365.run with the subject line "Data Rights Request". We will require identity verification before processing any request that involves accessing or modifying your personal data.
10 Minors and Children's Privacy
Jili 365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has created an account or provided personal information to Jili 365, please contact us immediately at support@jili365.run.
Any account found to belong to a person under 18 will be closed immediately. Personal data collected in connection with that account will be deleted as quickly as possible, except where retention is required by law in connection with the closure investigation.
If you are a parent or guardian and suspect your child has accessed Jili 365, please contact us at the earliest opportunity. We will act quickly to close the account and confirm deletion of any associated personal data.
11 International Data Transfers
Some of Jili 365's service providers — including cloud infrastructure, analytics, and fraud prevention partners — may process personal data in countries other than the Philippines. When such transfers occur, Jili 365 takes steps to ensure that your data receives an equivalent level of protection to that guaranteed under Philippine law.
These steps include requiring overseas recipients to sign standard contractual clauses approved under the Data Privacy Act framework and verifying that recipient countries have adequate data protection laws in place. We do not transfer data to countries that lack adequate data protection standards without putting contractual safeguards in place.
12 Changes to This Privacy Policy
Jili 365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will notify you via email or through an in-platform notice at least seven days before the new version takes effect.
The date at the top of this page always shows when the policy was last updated. We encourage you to review this page periodically. Continued use of Jili 365 after an updated Privacy Policy takes effect constitutes your acceptance of the revised terms.
13 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jili 365 handles your personal data, please reach out to us:
- Email: support@jili365.run (Subject: "Privacy Enquiry")
- Live Chat: Available 24/7 through the Jili 365 platform
- Response time: Privacy enquiries are handled within 72 hours. Formal data rights requests are processed within 30 days.
For complaints that cannot be resolved directly with Jili 365, you have the right to contact the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. We encourage you to contact us first so we can address your concern before escalation.
All privacy-related enquiries are handled by Jili 365's dedicated data privacy team. We don't use automated systems to respond to privacy requests — a real person reviews every enquiry and responds personally.